As we have new engineers join the team, it is always interesting to discuss what we do that works really well, what we can improve on and how we can work smarter!
One of the things that amazed me was the popularity with our staff and our clients of Share Desktop - a tool that was created about five years ago by Craig Box. Share Desktop allows clients that we support to send their “screen” securely to the engineer who is helping them on the phone. This results in greater client satisfaction as it is easier to diagnose if we need to go on-site, saves on travel, and allows us to respond faster.
Because Share Desktop has become just one of the many fantastic tools that we use to support our clients, we forget to mention Share Desktop and our other tools as some of the many advantages of using IT Partners.
Progress in the Data Centre
The IBM Blade Centre had been moved to the data centre, bandwidth provisioned and a very cool internal tool developed by Carl Buckley to manage active directory for a hosted environment. One of the great new features to be experienced by our clients is our roll-out of Microsoft Exchange 2007 – have a look at the following demo to see the enhanced webmail interface: http://www.microsoft.com/exchange/code/OWA/index.html