McCaw Lewis Chapman (MLC) is a Hamilton-based law firm that won the “Service: Business to Client” award at the 2006 Westpac Waikato Chamber of Commerce Business Excellence awards.
Problem
Providers better at selling than service
Managing Partner of law firm McCaw Lewis Chapman (MLC), Don Shirley, was tired of IT providers who lavished attention during the sales process but who were less available once the contract ink had dried.
Solution
“Unlike most IT providers, they didn’t lose interest once the deal was done.”
With IT Partners, Don immediately detected a ground shift in attitude. “There was less of the selling jargon, and a much more objective focus on our business. And unlike most IT providers, they didn’t lose interest once the deal was done.”
Result
“I give Andrew’s team the thumbs up.”
IT Partners has introduced remote access systems that allow MLC employees to work from anywhere, and significantly reduced spam and downtime. “We invest significantly in IT systems and I’m convinced our money is better spent with IT Partners. I give Andrew’s team the thumbs up.”
www.mlc.co.nz