CASE STUDY ::

Tompkins Wake

Tompkins Wake Lawyers are a firm of highly skilled, dedicated professionals committed to delivering the highest quality strategic and legal service to their clients. Enjoying continual growth in pursuit of becoming a nationally recognised law firm based in Hamilton, they employ over 70 staff specialising in a wide range of fields, and also operate a satellite office in Auckland.

Problem : In need of high quality IT support, service and advice

Tompkins Wake had high-level requirements going into their now four-year partnership with IT Partners, and were looking for a provider that understood their unique business needs and could take a strategic but efficient view of IT service and support.

Solution : Premium IT solutions to match premium service requirements

A customer-focused approach allowed IT Partners to look across the whole business and install easy systems that solved problems once and for all.

“Like us, IT Partners provide superior quality and service that is well worth the investment,” says IT Manager Christine Jones.  “When they put forward a recommendation, we feel confident that implementing it is good for business.”

“IT Partners really understand our business and are very responsive to our needs,” says Practice Manager Sue Brice.  “We just never have any problems with our system”.

Result : Trusted business partners

“We trust IT Partners to keep us aware of what is happening in the technology field, and make sure we are ready to meet future requirements,” says Sue.

The Tompkins Wake IT framework is completely customised for their business needs, enabling updates and changes to be easily executed.  When the firm expanded to include an Auckland office, IT Partners ensured that all staff across both offices had the same access, experience and support.

“Our recent server migration was so seamless, no one even noticed,” says Sue.

tompkinswake.co.nz