Our internal software solution, Autotask, has a great function. If you email us at support@itpartners.co.nz we are able to create a service ticket from your email automatically, with alerts going to your account manager and primary engineer.
This function enables our engineers to solve your issues faster and more efficiently. To diagnose your issues quickly we need to get as much information. Here’s a couple of things that will help us:
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Send us a screenshot of the error message.
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Answer these three questions to help us ascertain the level of urgency; Are any other users having the same issue? Is this a reoccurring issue? Have you tried rebooting your machine?
We understand that different people have different communication preferences, so we like to have as many options as possible to suit each individual person and/or company. Some prefer to call us, others prefer email or even the client access portal so it’s your choice.
Everybody within IT Partners has a direct dial and mobile – all of which are on our website in a convenient vcard format, so they can be imported straight into Outlook.