About Andrew Johnson

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So far Andrew Johnson has created 22 blog entries.

Average time to answer – 9 seconds

We’ve been looking into our call wait times, and we’re impressed!
Back in 2008 the IT Partners board did some extensive work on strategy. At the time both Carlos M da Silva and I had been influenced by some world-class thinkers and experts in the field of strategy. […]

By |July 25th, 2017|Insider|Comments Off on Average time to answer – 9 seconds

Make meeting coordination easy with Microsoft Find Time

We all know the pain of trying to coordinate multiple people to have a meeting. It creates a lot of non-productive time and yet it is important to get it right, because if you don’t have the right people at the meeting – well that is […]

By |May 19th, 2017|Software|Comments Off on Make meeting coordination easy with Microsoft Find Time

Staff Changeover Checklist

People come and go, but they don’t need to take your data and security with them.  Add these steps to your changeover processes to ease and secure your transitions.

Tell us when staff members leave – especially if it is not amicable.  We’ll put the […]

By |May 18th, 2017|Advice|Comments Off on Staff Changeover Checklist

Email Tickets

At IT Partners we are always improving our own efficiency as well as our clients, and now raising work requests with us is as easy as an email.

Clients can now email us on support@itpartners.co.nz with any request or query. Your email will be automatically turned into a […]

By |March 28th, 2017|Insider|Comments Off on Email Tickets

Make your iPad your second screen

Dual Screens are standard in most workplaces, but until now they haven’t always been available when traveling for business, working from a client’s site or working at home.  You quickly miss the screen real estate that comes from having dual monitors.

The good news is that […]

By |February 28th, 2017|Security|Comments Off on Make your iPad your second screen

The usual and unusual benefits of working at IT Partners

The usual and unusual benefits of working at IT Partners

At IT Partners we’re continuously looking for ways to improve the benefits that support our core values – hence the updated version of the usual and unusual benefits of working at IT Partners.

Hat tip to […]

By |February 8th, 2017|Advice, Insider|Comments Off on The usual and unusual benefits of working at IT Partners

Improve your customer service systems with Zendesk

A Danish start-up has found the solution to great customer support and after sales service and IT Partners is helping growing Waikato firms with implementation.
At IT Partners, one of the key services we offer our clients is the upkeep of their IT systems. We provide […]

By |January 16th, 2016|Insider, Software|Comments Off on Improve your customer service systems with Zendesk

Cyber Risk Insurance: Does Your Business Need It?

Protecting your IT assets: do you have cyber risk insurance?
Emails, document storage, customer databases, financial information – take a moment to think of all the information your company stores on its IT systems and network.

Now take a moment to think of all the risks associated […]

By |December 9th, 2015|Protect Business, Security|Comments Off on Cyber Risk Insurance: Does Your Business Need It?

Xero announce new data security feature: Two-Step Authentication

Driving down Te Rapa Straight and at certain locations around Hamilton City, you may have noticed online accounting software Xero’s beautifully large billboards. One thing you may not have noticed though is their new Two-Step Authentication for all customers.

While there has been an increase in the volume […]

By |December 1st, 2015|Protect Business, Security|Comments Off on Xero announce new data security feature: Two-Step Authentication

Slack Reduces Interruptions and So Much More…

Up until a month ago one of our biggest productivity issues was around interruptions. The problem was, we all had our own ideas of what was “urgent” based on the work we were doing at the time. So we’d get up from our desks, wander […]

By |September 15th, 2015|Advice, Insider|Comments Off on Slack Reduces Interruptions and So Much More…