Data loss can be caused by many things including computer viruses, hardware failures, file corruption, fire, flood or theft. Regardless of the source of the unplanned downtime, it will cost your business time and money.
Many of you will not be aware of the downtime you will encounter if disaster strikes. Explored below are some of the key concepts to consider when determining your business’s data continuity plan.
Recovery Time Objective (RTO)
RTO is the duration of time within which your company’s data must be restored to avoid unacceptable consequences. It is important to be aware that the recovery process is not instant. In fact, it is likely that your downtime could be 24+ hours for a full recovery.
Recovery Point Objective (RPO)
RPO determines the minimum frequency of backups, which in turn defines the maximum allowable loss of data in a disaster recovery event. The RPO may be minutes, hours or even days depending on the criticality of the data. For example, an RPO of 30 minutes indicates that the backups should be completed at a minimum of every 30 minutes.
At IT Partners we default to taking hourly incremental backups to ensure your latest data is recovered in the event of a disaster. However, this can be adjusted to fit your business requirements.
Cost of Downtime (COD)
As a business, understanding the full cost of an outage or disaster begins with defining all parts of the business that would be affected including, but not limited to:
- All internal business processes will cease including billing, HR, intranet etc.
- Lost sales revenue as you will have no access to customer or product data.
- Damage of reputation which can have long lasting negative effects.
- Limited employee productivity if your team requires data to work.
- Financial impact of client dissatisfaction.
- Restricted communication if Microsoft Teams and Outlook is affected.
A useful tool for estimating your downtime is the Datto Recovery Time Calculator. This calculation will help you to determine the time that your business can afford to be operating without access to data before it becomes at risk.
With the ever-increasing move of solutions to the cloud, understanding the providers redundancy and disaster recovery plan is essential when establishing the best solution for your business. This will help to mitigate any risk associated with migrating to the cloud.
This includes solutions such as Office365, as there is a perception that Microsoft backs up all user data. As stated by their SLA, “Microsoft is not liable for any disruption or loss you may suffer as a result. In the event of an outage, you may not be able to retrieve the content or data that you’ve stored.” Third party backups solutions are required to mitigate risk of data loss by accident or malicious means.
It will be easier to keep your business running with an intelligent business continuity and disaster recovery (BCDR) solution; supported by an IT service provider who manages the entire process.
If you have any concerns about your business continuity processes or would like your current plan reviewed, send us an email or phone 07 957 2650.