Average time to answer – 9 seconds

We’ve been looking into our call wait times, and we’re impressed!
Back in 2008 the IT Partners board did some extensive work on strategy. At the time both Carlos M da Silva and I had been influenced by some world-class thinkers and experts in the field of strategy. […]

By |July 25th, 2017|Insider|Comments Off on Average time to answer – 9 seconds

Email Tickets

At IT Partners we are always improving our own efficiency as well as our clients, and now raising work requests with us is as easy as an email.

Clients can now email us on [email protected] with any request or query. Your email will be automatically turned into a […]

By |March 28th, 2017|Insider|Comments Off on Email Tickets

The usual and unusual benefits of working at IT Partners

The usual and unusual benefits of working at IT Partners

At IT Partners we’re continuously looking for ways to improve the benefits that support our core values – hence the updated version of the usual and unusual benefits of working at IT Partners.

Hat tip to […]

By |February 8th, 2017|Advice, Insider|Comments Off on The usual and unusual benefits of working at IT Partners

Improve your customer service systems with Zendesk

A Danish start-up has found the solution to great customer support and after sales service and IT Partners is helping growing Waikato firms with implementation.
At IT Partners, one of the key services we offer our clients is the upkeep of their IT systems. We provide […]

By |January 16th, 2016|Insider, Software|Comments Off on Improve your customer service systems with Zendesk

Phishing Warning: Dropbox

This morning we have been notified of a new phishing email that is circulating and has the appearance of coming from Dropbox.  If you receive an email with the below information it is recommended that you delete it immediately.

It may come from an email address that […]

By |December 16th, 2015|Advice, Insider, Security|Comments Off on Phishing Warning: Dropbox

Slack Reduces Interruptions and So Much More…

Up until a month ago one of our biggest productivity issues was around interruptions. The problem was, we all had our own ideas of what was “urgent” based on the work we were doing at the time. So we’d get up from our desks, wander […]

By |September 15th, 2015|Advice, Insider|Comments Off on Slack Reduces Interruptions and So Much More…

Make Better Decisions with Technology

Decision making, essential for both leadership and life, is arguably the most important skill of all for running a successful business.

Making the best decisions for your business relies on several factors, including ensuring decision-fatigue in the rest of your life isn’t compromising your ability to […]

By |July 23rd, 2015|Advice, Insider, Technology|Comments Off on Make Better Decisions with Technology

Digital Communications Law

I have been reading up about a new law for digital communications whereby it can be deemed a criminal offence if you post a digital communication with the intent of causing harm.  Simpson Grierson has produced a quick guide to what you need to know about […]

By |July 18th, 2015|Advice, Insider|Comments Off on Digital Communications Law

Ace Training – IT Partners Preferred Provider

When we find something good, we like to tell people about it. And we have found something good in the training courses we get from Ace Training. Ace have branches in Auckland, Hamilton, Wellington and Christchurch and provide training for End Users and IT Professionals. They […]

By |July 3rd, 2015|Advice, Insider|Comments Off on Ace Training – IT Partners Preferred Provider

Privacy Compliance – What you need to know

Does your company handle personal information?

IT Partners can help you avoid privacy law breaches by knowing and taking care of your responsibilities.

Privacy is a hot issue, with constant media presence and every company from Xero to Google continually publishing updated policies and perspectives.  But what […]

By |June 27th, 2015|Advice, Insider|Comments Off on Privacy Compliance – What you need to know