There is no denying that the way we work and communicate has rapidly transformed as a result of COVID-19.

The LondonGreen Group’s (including both IT Partners and Lightwire) internal Microsoft Teams Usage Data helps to illustrate this transformation.

Microsoft Teams Calling and Meeting Usage

Internally, we have seen unprecedented rapid growth in this area. In late February leading into early March, the use of Microsoft Teams for calling and meetings took off. There is a direct correlation here with the shift to working from home because of the global pandemic. Overwhelmingly May figures for meetings peaked at over 2000, or approximately 95 meetings and calls per working day.

We have also experienced a significant increase in the overall adoption of Teams calls and meetings. With the overall number of users active in Teams calling increasing from 50% of all staff prior to lockdown, to 95% adoption by March.

Microsoft Teams Chats and Private Chat

As early adopters of MS Teams, the LondonGreen Group was actively using chat functionality as a primary method for communicating with colleagues. However, the lockdown period again emphasised the value of this tool, with private chat peaking at almost 90,000 direct messages in March. That is a significant number of conversations! Helping our team remain productive, while staying connected when working remotely.

Review your data

We encourage you to investigate your own Microsoft Teams data as a mechanism for measuring the adoption of Modern Workplace Tools when fostering collaboration in your business. At the end of the day you can only manage what you can measure!

When compared to Microsoft Teams, Outlook presents many inefficiencies:
• The sheer amount of productivity time we lose to email is shocking. According to McKinsey, the average high-skill knowledge worker, spends 28% of their workweek managing email.
• Spending time writing lengthy emails is time consuming when compared to a discussion over instant message.
• Finding information in email chains can be a long and fiddly process.
• Emailing often feels less personal and can lead to challenges maintaining company culture with staff working remotely.

We suggest comparing your Teams usage data to Outlook usage data. You should be looking to see a reduction in the volume of emails as a result of adopting Microsoft Teams.

What does this mean moving forward?

It is likely that many organisations will adopt a flexible working policy following the learnings and experiences from the lock down period. The flow on effects are significant, particularly when it comes to modern workplace tools and communication. For example, have you considered the effects of a changing work style on your company’s communication policy?

Moving forward it will be important to define your communication guidelines – What is your primary function of the following?
• Outlook
• Microsoft Teams calling and meetings
• Microsoft Teams group chats and private chat

It is also worth considering what communication methods work best for your team members and encouraging them to make this known. For example, our Managing Director Andrew Johnson has created a ‘working with Andrew guide’ expressing his preferred methods of interaction. We plan to share this as a template with you shortly.

There is no one-size-fits-all approach to this, but after working with many organisations the IT Partners Professional Service Team can provide clear and useful guidelines for adopting modern workplace tools, such as Microsoft Teams.

For support in this area get in touch via email or phone 07 957 2650.