Frequently Asked Questions

Answers to common questions about our IT services, support, and solutions

What does IT Partners do?

IT Partners is a managed IT services provider based in Hamilton, New Zealand. We help medium and large Waikato businesses with IT strategy, day-to-day support, cyber security, cloud infrastructure, Modern Work (Microsoft 365), connectivity, data insights, and business continuity planning. We have been supporting local clients for over 20 years.

Which areas does IT Partners service?

IT Partners is headquartered in Hamilton, New Zealand, at Panama East, 2/469 Grey Street. Our clients are primarily medium and large businesses headquartered in or around the Waikato region. Contact us on 07 957 2650 to discuss whether we can support your location.

What size of business does IT Partners work with?

We currently support over 6,000 users across our client base. We are not focused on micro or sole-trader businesses; our model is built around organisations that see technology as a driver of growth.

Which industries does IT Partners support?

IT Partners has dedicated expertise across professional services, manufacturing, construction and logistics, and health and veterinary businesses. Our team understands the specific compliance, uptime, and workflow requirements each of these industries demands.

What managed IT services does IT Partners offer?

Our services include IT strategy, Modern Work (Microsoft 365 and productivity tooling), cloud and infrastructure support, day-to-day helpdesk and technical support, cyber security, data insights, business continuity and disaster recovery, and connectivity. We also offer a Beyond Break-Fix programme for businesses ready to move past reactive IT support.

How does IT Partners approach cyber security?

IT Partners provides proactive cyber security services using tools from vendors including CrowdStrike and Sophos. We monitor for threats, communicate active vulnerabilities and outages to clients, and help businesses build resilience through policies, training, and layered defences. Our goal is to manage business risk, not just respond to incidents.

What is the Beyond Break-Fix programme?

Beyond Break-Fix is IT Partners' approach for businesses that want more than reactive IT support. Rather than waiting for things to go wrong, we work proactively on IT strategy, system health, and continuous improvement aligned to your business goals. It is designed for organisations that view technology as a competitive advantage.

What technology vendors and platforms does IT Partners work with?

IT Partners works with a curated ecosystem of leading vendors including Microsoft, Dell, HP, CrowdStrike, Sophos, Datto, VMware, and Ubiquiti. This allows us to recommend solutions that are well-supported and fit for the New Zealand mid-market, rather than a one-size-fits-all stack.

How do I get technical support from IT Partners?

Existing clients can reach the IT Partners support team by calling 07 957 2657 or emailing support@itpartners.co.nz. You can also log in to the client portal at arrow.itpartners.co.nz. For general enquiries, call 07 957 2650 or email hello@itpartners.co.nz.

How long has IT Partners been in business?

IT Partners has been supporting local Waikato businesses for over 20 years. In the past 12 months alone, our team has completed more than 56,000 support tickets, reflecting the scale and consistency of our service delivery.

"Great IT isn’t just about technology. It’s about people, trust, and delivering outcomes that help businesses move forward with confidence."

Kelcy Ballantyne, IT Partners
Chief Executive Officer

Frequently Asked Questions

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