IT Partners' services include IT Strategy, Consulting, Modern Work using Microsoft 365, AI, Fabric, Power Automate, Power BI, and other productivity tooling, Cloud and Infrastructure Support, Day to Day Support, Cyber Security, Data Insights, Business Continuity and Disaster Recovery, and Connectivity. We also offer a Beyond Break Fix programme for businesses ready to move past reactive IT support.

Beyond Break Fix is IT Partners' approach for businesses that want more than reactive IT support. Rather than waiting for things to go wrong, we work proactively on IT strategy, system health and continuous improvement aligned to your business goals. It's designed for organisations that see technology as a competitive advantage.

IT Partners' clients can reach our support team on 07 957 2657 or [email protected], or log a request through the client portal at any time. We target a 1-hour response time for critical issues, with priority-based targets for other requests. Our support team is available 6:00am to 6:00pm, Monday to Friday, with 24/7 escalation available for urgent and critical issues outside normal business hours. Our team completes more than 50,000 support tickets a year.

Managed IT support in New Zealand is typically priced across a combination of units, including per user, per device, per tenancy and per organisation, with cost depending on business size, environment complexity, and the level of security and support included. IT Partners prices the same way, scoped to your environment, so a business with 30 staff on a straightforward cloud setup pays considerably less than one with multiple sites and on-premise infrastructure. Contact us on 07 957 2650 for a ballpark estimate.

When choosing a managed IT provider in the Waikato, look for a local team you can meet in person, proven experience with businesses your size, proactive security monitoring, clear response-time commitments, and references from comparable local organisations. Just as important is what a provider offers beyond standard managed IT support. We've supported Waikato businesses for over 25 years and publish case studies from local clients you can review.

IT Partners manages the transition from your existing IT provider through a structured onboarding process, including a dedicated onboarding specialist, documentation handover, a systems audit and a security review. A typical onboarding timeframe is 2-4 weeks, but strongly depends on the size and complexity of your environment. Every onboarding is carefully planned to minimise disruption to your team. We also handle communication with your outgoing provider so the change is straightforward for your business.

Yes. IT Partners offers co-managed IT arrangements where our team works alongside your internal IT staff. This can include specialist Cyber Security expertise, cloud and Microsoft 365 administration, escalation support, strategic guidance, and security monitoring. We work collaboratively with your internal team to add capability, resilience and depth while allowing you to retain internal ownership and knowledge.

IT Partners is a Waikato-based specialist focused on medium and large businesses, not a generalist provider trying to serve every business size and location. Clients work with a named, local team based in Hamilton rather than a rotating helpdesk. We combine managed IT services, Modern Work and Cyber Security into a single strategic partnership, helping businesses improve productivity, reduce risk and get more value from their technology investment.